1. SUBJECT

The following terms and conditions regulate the relationships between a participant of the online courses, hereinafter the Customer or the Participant, and European Academy – i.e. the Provider or the Organiser of the training events.

2. REGISTRATION CONDITIONS

2.1. The Customer applies for the Courses by filling-in the online Application form and accepting these T&C, or by enrolling through email, in which case T&C are accepted automatically.

2.2. A confirmation e-mail is sent to the e-mail address specified by the Customer after the Application form has been received by the Provider.

2.3. Accepting the Application form means that a Provisional Booking has been made for the Customer to participate in the indicated training once the participation fees have been paid in full and the course has been confirmed.

2.4. A Course is confirmed once the minimum number of participants have registered for the event. A final confirmation is sent to all the participants not later than 20 days before the planned start of the event.

2.5. By registering for a Course, the Customer hereby consents to automatically subscribing to the Provider’s newsletter. The Customer will receive periodic updates, promotions, and information related to our services. The Customer may unsubscribe from our newsletter at any time by following the instructions provided in the email or by contacting the support team.

3. PARTICIPATION FEE AND PAYMENT CONDITIONS

3.1. The agreement becomes legally binding once the confirmation e-mail is sent to the e-mail address specified by the Customer.

3.2. The Customer must pay the invoice as soon as possible and no later than the indicated due date. The invoice is issued in advance and is sent to the Customer electronically. On-demand, hard copies of invoices can be sent by post. The payment is considered received once the full participation fee has been credited to the Provider’s bank account.

3.3. The participation fee does not include any personal costs of the participants.

3.4. Fees are specified without VAT, which is shown, if applicable, separately in the invoice.

3.5. All bank charges or other costs connected with the payment processing are on the applicant’s responsibility.

4. CANCELLATION CONDITIONS

4.1. If a Customer has decided to cancel the enrolment in the Course, the cancellation has to be sent by e-mail to [email protected]. 

4.2. Reimbursement conditions in the case of cancellation:

4.2.1. 100% of fees are reimbursed if the cancellation e-mail is received up to 60 days before the start of the event. 100 Eur is withheld as a handling fee.

4.2.2. 50% of fees are reimbursed if the cancellation e-mail is sent between 60 and 30 days before the start of the event. No handling fee is withheld in this case.

4.2.3. No reimbursement is made if the cancellation e-mail is received later than 30 days before the start of the event.

4.2.4. No reimbursement is made if the participant has confirmed attendance by providing their shipping details for the delivery of their training pack and the parcel with course materials is already dispatched. 

4.2.5. No reimbursement is made also in the case of the participant`s non-appearance at the event without any provisional cancellation.

4.3. A Customer who has confirmed attendance by providing his/her shipping details for the delivery of the training pack before completing the payment, cannot withdraw from his/ her participation in the training and is required to proceed with the payment no later than the due date indicated on the provided proforma invoice/ invoice if the parcel with course materials is already dispatched.

4.4. A Customer may choose to transfer his/her registration to a future course of the same topic and format without any charge as long as this request has been received no later than 30 days before the start of the event initially registered for.

4.5. If the minimum number of participants is not reached 20 days before the planned start of the Course, the course can be cancelled by the Provider.

4.6. If the Course is cancelled by the Provider, all Customers have the following opportunities: – To transfer their registrations to a future course – To receive full course fee reimbursement. No compensation will be paid for any additional costs incurred.

4.7. The Course can be cancelled due to reasons not under the control of the Provider (e.g. force majeure, strikes, disasters, tutor’s absence). In this case, participation in the course will be transferred to any future scheduled date within one calendar year, given the availability of seats. No reimbursement will be paid. No compensation will be paid for any additional costs incurred.

5. DATA PROTECTION

5.1. The nature of the Services offered by the Provider means the Provider will obtain, use, and disclose, hereinafter Use, certain information about the Customer, hereinafter Data. This statement sets out the principles governing the Provider’s Use of Data. By filling in the Course Application form, the Customer agrees to this Use.

5.2. When registering for one of the Provider’s courses, the Customer provides certain Data, such as their contact details, demographic information, invoice details etc. The Provider will store this Data and use it to contact the Customer, provide them with details for the course, issue their invoice, and otherwise, as required for the smooth provision of the course.

5.3. When attending an online course, the Customer provides their address for the delivery of the course materials parcel and the Certificate of Participation. The Provider will store this Data and use it to arrange the shipment of the training pack and certificate. This Data will be disclosed only to the courier company handling the delivery of these materials.

5.4. The Provider will retain the Customer’s Data only for as long as necessary for the purposes set out in these T&C. The Provider will retain and use the Customer’s Personal Data to the extent required to comply with legal obligations, resolve disputes and enforce legal agreements and policies.

5.5. The Provider will also retain the Customer’s Data for internal analysis purposes. Generally, the Use of Data is retained for a shorter period of time, except when the Data is used to strengthen the Provider’s security or improve the functionality of the Services, or if the Provider is legally obligated to retain this data for a longer period.

5.6. To constantly monitor and improve the offered Services, the Provider gathers certain aggregated information about the Customer, including details of their operating system, browser version, domain name, IP address, the URL they came from and the pages of the Website they visit.

5.7. The Customer’s information, including Personal Data, may be transferred to and maintained on computers outside the Customer’s state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of the Customer’s jurisdiction. If the Customer is located outside Latvia, all relevant Data, including Personal Data, will be transferred and processed in Latvia.

5.8. The Provider may also use the above Data and any other similar Data the Customer may provide in response to surveys or to aggregate user profiles and provide them with communications.

5.9. The Provider will take all the essential steps to ensure that the Customer’s Data is treated securely and in accordance with these Terms and Conditions and that no transfer of the Customer’s Data to any third party will take place unless there are adequate controls in place, including the security of the Data and other personal information.

5.10. Under certain circumstances, the Provider may disclose the Customer’s Personal Data if required by law or in response to valid requests by public authorities. The Provider may disclose the Customer’s Personal Data if such action is necessary to:

5.10.1. Comply with a legal obligation.

5.10.2. Protect and defend the rights or property of the Provider.

5.10.3. Provide or investigate possible wrongdoing in connection with the Services.

5.10.4. Protect the personal safety of users of the Services or the public.

5.10.5. Protect against legal liability.

5.11. The Website may include links to third-party websites. The Provider is not responsible for their data policies or procedures of their content.

5.12. The Provider endeavours to take all reasonable steps to protect the Customer’s Data but cannot guarantee the security of any Data the Customer discloses. The Customer accepts the inherent security implications of being and transacting online and will not hold the Provider responsible for any security breach.

5.13. The Provider may supplement the Data the Customer provides with information received from third parties, such as exam registration bodies or the Customer’s organisation.

5.14. If a Customer wishes to change or update their Data, the relevant information has to be sent by e-mail to [email protected].

6. OTHER CONDITIONS

6.1. All Intellectual Property Rights in the documents, course materials, speeches made by trainers during the online courses, and any other document supplied by the Provider before, during or after the course are, and remain, the intellectual property of the Provider or its licensors, whether adapted, written for or customised for the Customer or not.

6.2. The Customer is not authorised to:

6.2.1. copy, duplicate, edit, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

6.2.2. record on video or audio tape, relay by videophone or other means the Online Course;

6.2.3. use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

6.2.4. remove any copyright or other notice of the Provider on the Course Materials;

6.2.5. modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

Breach by you of this clause 5.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

6.3. The Provider aims to ensure that the courses are accessible to all. Participants with specific needs should as early as possible inform the Provider of their requirements.

6.4. The responsibility of the Provider is to organise the Course and provide the conditions for the comfortable and available training process for the participants. The Course`s content is prepared and presented by invited qualified Tutors and the Provider is not responsible for the training documentation’s correctness and completeness nor for the results, which could be achieved through the Course.

6.5. The Customer should provide their full shipping details (address, local phone number, email address) at least 14 days before the start of the Course. The Provider will make reasonable efforts to arrange the delivery of the course materials before the first day of the Course, but the Provider shall be under no liability should the delivery not be made on time due to circumstances outside of the Provider’s control.

6.6. The Customer is responsible for the payment of import charges (Customs Duty, Anti-Dumping, Countervailing and Excise Duties where applicable, and VAT) and other fiscal charges that may arise for the delivery of the course materials parcel to a non-EU country.

6.7. The Customer agrees that the Provider can publish (on the internet, in mass media, in the printed press and elsewhere) and exploit otherwise photos, video and audio material of the Event. Customers who do not wish their images to be used in the above-mentioned way must inform the Provider before the start of the Event. If such information is not sent to the Provider, the participant’s agreement is considered to be received.

6.8. The Provider can also index the trading names and logos of organisations and enterprises, whose employees have taken part in the Course, in lists of clients. If the Customer does not wish this information to be published, this should be communicated to the Provider before the start of the Event. If such information is not sent to the Provider, the participant’s agreement is considered to be received.

6.9. All personal information of the Customers will be kept confidential and will not become available to third parties except when this is required by law.

6.10. In order to comply with the law on the protection of intellectual property, it is agreed that the participants have no right to record audio and/or video during the training.

6.11. The Provider and the Participant agree that any other confidential information, which can appear during the course cannot be transmitted to any third person, except in the case when the law demands that.

6.12. The Provider reserves the right to change these terms and conditions without prior notice.

6.13. Any disputes which may arise between the Provider and the Customer are settled through negotiations. Should an agreement between the sides cannot be reached, the dispute shall be solved in accordance with Latvian law and the place of exclusive jurisdiction shall be Riga, Latvia.