Description

“Digital Transformation in Public Services: Strategic Tools for Innovation” is an intensive course designed for forward-thinking professionals eager to master the intricacies of digital transformation. With the digital revolution reshaping public service landscapes, this course delves into the strategies necessary for leading successful digital initiatives and transforming public service models. Participants will explore the economics, technology paradigms, and management practices crucial for thriving in digital-centric public organizations.

The course structure balances theoretical frameworks with hands-on practical assignments, interactive sessions, real-world case studies, and collaborative workshops. Attendees will dissect the domains of Customers, Competition, Data, Innovation, and Value to understand how these areas are impacted by digital technology. The course prepares public administration professionals to effectively respond to market disruptions, leverage digital technologies for innovation, and pivot existing service models to meet the challenges of the digital age.